Course curriculum

    1. How to use this course

    1. Course Description and Learning Objective

    2. About the Instructor

    3. Course FAQ

    1. Prep Quiz

    2. Trust Building with Clients from Oppressed Backgrounds

    3. References

    1. Directions for Quiz and Certificate

    2. Quiz

    3. Evaluation

    4. Before you Go...

About this course

  • 11 lessons

Course Description

The course “Trust Building with Clients from Oppressed Backgrounds” highlights the importance of building a therapeutic alliance with clients through building trust. This training explores the role of trust within the therapeutic relationship, effective skills clinicians can use to build trust with clients, and the ways cultural competence and humility can aid in trust building.  

This training defines the key terms of oppression, multiculturalism, and trauma-informed care. The training also highlights some social justice implications of trust building with clients from oppressed backgrounds. Participants will have an opportunity to engage in reflection around their own identities.

This is a beginner’s level course and there are no specific prerequisites for this course. The course is open to social workers and other mental health professionals, students, and individuals interested in gaining knowledge and skills related to multiculturalism and trust-building with clients from underserved backgrounds.

 Learning Objectives & Agenda

  • Understand the concept of oppression and its various forms, including racism, sexism, homophobia, and ableism.

  • Explain why trust is critical in client-professional relationships, especially when working with individuals from oppressed backgrounds.

  • Highlight the efficacy of skills including active listening techniques, empathy, and affirmation of feelings with clients who have faced oppression

  • Describe the importance of transparency in communication and explain how to maintain clear and honest communication with clients.

  • Explain why colorblindness and tokenism are problematic and describe strategies to acknowledge and celebrate the diversity of clients.

  • Outline practical steps to create an inclusive and welcoming practice that values diversity and promotes trust-building.

  • Understand how trust-building with oppressed clients contributes to broader social justice efforts and a more equitable society.

  • Explore methods for assessing and evaluating the progress of trust-building efforts in client relationships.


  • 0:00-0:05: Trainer Introduction + Learning objectives

  • 0:05-0:10: Defining the various forms of oppression 

  • 0:10-0:20: Exploring trust within the therapeutic relationship

  • 0:20-0:40: Identifying steps towards trust building

  • 0:40-0:50: Effective skills training and practice 

  • 0:50-0:55: Defining cultural awareness and multiculturalism

  • 0:55-1:05: Trauma-informed care

  • 1:05-1:10: Social justice and mental health implications of trust-building

  • 1:10-1:15: Conclusion + Summary

  • 1:15-1:20: Questions & Answers

  • 1:20-1:30: Closing & Evaluation

Lead Trainer

Trainer Faith Iloka, LAC

Faith E. Iloka (she/her) is a Nigerian Mental Health Counselor who employs a collaborative and client-centered approach in her work with clients. Faith utilizes cognitive behavioral therapy (CBT), mindfulness, art therapy, feminist-therapy, multicultural, and trauma-informed interventions to support and empower clients towards increased self-awareness and healthy coping skills. Faith’s interests lie at the intersections of mental health and wellness, creative arts, and race. Faith also incorporates spirituality as it relates to clients’ unique backgrounds and experiences. Faith works with clients to design an individualized treatment plan to help clients feel heard and held, and support clients as they transition from “surviving” to “thriving”. Faith received her BA in African American Studies from Princeton University and her Master of Education and Master of Arts degrees in Mental Health/Psychological Counseling from Teachers College, Columbia University. Faith completed her Masters Externship at Baruch College Counseling Center. Faith’s areas of expertise include anxiety, depression, grief, multicultural issues, romantic/interpersonal relationship issues, self-esteem, stress/anger management, and trauma/racial trauma. Faith enjoys afrobeats, playwriting, traveling, thrifting/fashion, and trying new foods.

Certificates will be awarded after completion of the full Webinar and course evaluation.

Radiant Sunshine, #1403, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Radiant Sunshine maintains responsibility for this course. ACE provider approval period: 2/28/23 to 2/28/2026  Social workers completing this course receive 3-clinical continuing education credits. 

Find out whether your state or province accepts ACE approval.

Approved Continuing Education Provider (ACEP):

Radiant Sunshine has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7371. Programs that do not qualify for NBCC credit are clearly identified.

Select your state to find continuing education requirements.



Refund Policy:   No refund will be given for the purchase of any course or webinar. 

 We accommodate persons with disabilities. Please email [email protected] for more information if disability accommodations are needed.

For more information contact: [email protected]

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